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Crazy Donkey in Farmingdale, Long Island, NY – My Terrible Experience

14 September 2009 13 Comments

By: Andrew Bilach

All Knowing Force thanks the Crazy Donkey in Farmingdale for their genuine apology. Apology accepted. It extends out to the other six listeners who trekked to the show for the same reason, only to miss the band they intended to see.

Note: You are about to read is the reply to this post from Pat McDonald, a representative of the Crazy Donkey. It was received on Tuesday, September 15th, in response to the article below, that was posted on Monday, September 14th.

“Dear Andrew:

In reference to the experience you had at The Crazy Donkey, I would like to sincerely apologize. It is not our practice to misinform anyone that calls our club. The set times that were given to you 3 different times were correct according to The Crazy Donkeys set list. However, at the last minute, Triviums tour manager changed the set times on us and there was nothing The Crazy Donkey could do about it.

As for the Credit Card situation,, due to the storms that we had during the day alot of our phone lines were down. Therefore it was taking a very long time for any transactions to go through. So once again I would like to apologize for the inconvenience, and assure you that this situation is not the norm for The Crazy Donkey. We truly try to be professional in every manner and hope that you will come back in the future to see for yourself.

Thank you for informing us as to what happened.

Pat McDonald
The Crazy Donkey”

Note: The text below is the article posted on Monday, September 14th, 2009. The response issued by Pat McDonald of the Crazy Donkey was to the post below.

On Friday, September 11th, I ventured from New York City with a group of three more to a club called the Crazy Donkey in Farmingdale, Long Island, NY. Trivium was the headliner and Whitechapel was direct support. Darkest Hour and Dirge Within opened the show.

I attended the show as a guest of Dirge Within. I was also interested in checking out Darkest Hour. Doors were listed at 7:30. In all my years, after hundreds and hundreds of shows, at this show, I encountered an unrivaled level of stupidity. Now, before I continue, some of you are going to think, “Hey, Andrew, maybe they were misinformed.” No, they were not misinformed. I called a total of three times and spoke to three different people. The world is filled with morons. Anyone who has ever tried to receive any form of telephone customer service is fully aware that in order to get an accurate answer, you must call at least three times.

Each person that answered said Dirge Within would take the stage at 8:30. I asked, repeatedly, “Are you sure?” I was told, “Yes,” time and time again. One female went so far as to say, “Doors are 7:30 and the opener always goes on an hour after doors.” I asked her to check the schedule. She said she did and it checked out Dirge Within would hit the stage at 8:30. If you’re not local to New York City, you’ll understand why this is an issue. Traffic at that hour on the Long Island Expressway is horrible. You move ten feet every ten minutes. I did all the checks and balances, and still failed.

I arrived at Crazy Donkey at 8:25. Dirge Within was already off-stage. I didn’t even get upset. I’m numb to this behavior. How sad is it, that I’m not even thirty, and I’m this jaded? Three phone calls. Three different people. All the same answer. And all of them were wrong.

Now, it becomes about making the best of an unpleasant situation. We went to the bar and had a few drinks. I gave the bartender my card and driver’s license to run a tab. He handed it to another venue employee who took both my card and driver’s license and went to the other end of the venue. Think about the level of fraud that can be perpetuated. They could photocopy your driver’s license, and they have unlimited time, away from all sets of eyes, to write down all your information. Then, it got better. I tried to close the tab and the credit card processing machine was broken. I had to wait thirty minutes for them to charge the card. And the entire time, my license, nor the card, were anywhere to be found. The male bartender was very apologetic, but thirty minutes? Are they serious? Thirty minutes!

I’m going to email a link to this post to the Crazy Donkey. Then, if I don’t get an acceptable apology by Thursday, September 17th, I’m going to call the venue. I know there are a lot of New Yorkers that follow All Knowing Force, so we’ll see how much they care about their patrons. An updated log of events will be added to this post as time goes on.

Enough is enough.

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13 Comments »

  • Dennis said:

    I love Andrew’s tendency to review things and only mention facts he feels are relevant. This is a cool club and has a great “rock club” vibe. It sounds like someone woke up on the wrong side of the bed.

      (Quote)  (Reply)

  • tim-rage said:

    F this place. All the people that work there are fucking rude, especially the people that are outside.

      (Quote)  (Reply)

  • Pat McDonald said:

    Dear Andrew:

    In reference to the experience you had at The Crazy Donkey, I would like to sincerely apologize. It is not our practice to misinform anyone that calls our club. The set times that were given to you 3 different times were correct according to The Crazy Donkeys set list. However, at the last minute, Triviums tour manager changed the set times on us and there was nothing The Crazy Donkey could do about it.

    As for the Credit Card situation,, due to the storms that we had during the day alot of our phone lines were down. Therefore it was taking a very long time for any transactions to go through. So once again I would like to apologize for the inconvenience, and assure you that this situation is not the norm for The Crazy Donkey. We truly try to be professional in every manner and hope that you will come back in the future to see for yourself.

    Thank you for informing us as to what happened.

    Pat McDonald
    The Crazy Donkey

      (Quote)  (Reply)

  • Oscar said:

    Get a grip, Dennis. I’m sure if you were there you would have been just as mad. I hate defending Andrew but he’s right. The people at the club are rude. Especially the door people. They have a chip on their shoulders when trying to maintain order with a bunch of civilized people.

      (Quote)  (Reply)

  • ArchedIsisByleveling said:

    This just came up on my RSS.

    I’m sorry to hear about your experience. My experience there was rather good. I took a fall when walking out to the smoking area – not to smoke but to get air. There is a step you can’t see and I feel and scraped my knee. I told the security guy in yellow and he just looked at me like I was incompetent.

    That’s my Crazy Donkey story.

      (Quote)  (Reply)

  • SMASHERDEVOURER said:

    AT LEAST THEY DON’T CHARGE FOR PARKING LIKE THOSE BITCHES AT STARLAND BALLROOM

    AND UPDATE THE RSS GUYS – ITS A DAY BEHIND, ALL MY NOTES OF UR POSTS ARE BACKWOODARDS

      (Quote)  (Reply)

  • Carla said:

    The layout blows. I was there to see either Cobra Starship or Metro Station. I forget which but if you’re a short female like myself your shit out of luck when it comes to seeing the stage. That goes for most clubs.

    The staff outside the venue was incredibly rude, as if they were working some posh NYC club and were protecting the door. Long Island tough guys make me sick.

    Why is there corn in the main picture?

      (Quote)  (Reply)

  • gorenforbidden said:

    is the same club that was on like exit 46 in plainview? what was that place called? i saw static-x there. is this the same place? if so, the place is a dump.

      (Quote)  (Reply)

  • gorenforbidden said:

    oh snap, just went to the site, this donkey place is on 110 and the other place wasn’t. i see this place sometimes gets blender shows in manhattan. its too long of a drive on weekdays and i dont have a car so can’t go.

    i think the corn is a reference to when it gets stuck in your teeth it sucks-or andrew is calling them farmers.

      (Quote)  (Reply)

  • Vinny said:

    The place is by Adventureland. My Dad used to take me there when I was younger. It’s in a good area and they book good shows. I believe they’re affiliated with Live Nation. I might go see Hatebreed there instead of Nokia, but after reading this scathing review, I might just go to the closer dump Nokia.

      (Quote)  (Reply)

  • zebo said:

    I wouldn’t look far into the corn. I’ve known Andrew for years and that’s prolly the first pic he found.

    Kudos to AKF for posting the reply and accepting the apology and the professionalism of the Crazy Donkey rep will make me consider making that trek to LI in the future.

    Everyone wins.

      (Quote)  (Reply)

  • 1942 said:

    I smell credit card fraud. Wait until you see your next bill.

      (Quote)  (Reply)

  • Dennis said:

    Some of you are jumping to conclusions. This club has my seal of approval.

      (Quote)  (Reply)

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